FAQ

FAQ

About fees and settlement

  • Q.

    What is breakfast served and how much does it cost?

    A.
    A buffet breakfast is available.
    The menu isHerePlease see.
    ■ Venue 1st floor Cafe "Ravenna"
    ■ Business hours 7:00AM-10:00AM (Please arrive by 9:30AM)
    ■Price 2,200 yen per person, 1,320 yen for elementary school students (tax and service charges included)
    *Free for children under elementary school age
    Please note that the breakfast venue may be subject to change.
  • Q.

    How much is the accommodation fee for children?

    A.
    Children under elementary school age can stay for free if they share a bed with their parents. If they use a single bed (or futon) by themselves, they will be charged the same price as an adult regardless of age.
  • Q.

    Please tell me the regular price.

    A.
    *We also offer plans for one night with breakfast and one night with two meals.
    *Non-smoking floors are also available.
  • Q.

    Can I use cashless payment?

    A.
    We accept various credit cards and the following QR code payments.
    PayPay, auPAY, MelPay, dPayment

About the rooms

  • Q.

    Are there smoking rooms?

    A.
    All guest rooms are non-smoking.
    (Heated tobacco and electronic cigarettes are also not permitted.) If you wish to smoke, please use the smoking area (outdoors) next to the front desk on the 1st floor.
  • Q.

    Are there barrier-free rooms?

    A.
    We apologize for any inconvenience this may cause, but we do not have any barrier-free facilities, including barrier-free guest rooms and public spaces.
  • Q.

    Are there extra beds available?

    A.
    One stacking bed will be provided in the Standard Twin Room and Royal Floor Twin Room.
    (Stacking bed: Semi-double size, 120cm x 200cm. Uses the same mattress as the other two beds.) View Triple Room
  • Q.

    Do you have a crib?

    A.
    Available for 1,100 yen per night.
    As numbers are limited, please let us know when making your reservation.
  • Q.

    What amenities are available?

    A.
    Shampoo, conditioner, body soap, hand and face soap, nightwear (one-piece type), towels, toothbrush, shower cap, razor (shaving razor), hairbrush, cotton swabs, cotton, hair ties, green tea, roasted green tea, coffee, milk set *We have an amenity buffet available in the lobby on the first floor. For standard rooms, please choose some of the amenities from there.
  • Q.

    Are there amenities and rental items for children?

    A.
    We have pajamas for children (120 cm), a cup for rinsing, and a toothbrush for children available at the amenity buffet. We also have baby beds (1,100 yen per night) and waterproof sheets (free of charge) available for rental. Please ask when making your reservation.
    We also have toys for children (puzzles, picture books, DVDs). *Due to limited numbers, we may not be able to accommodate your request.
  • Q.

    Is internet access available in the rooms?

    A.
    Wireless LAN (Wi-Fi) is available in all rooms. A LAN line (wired) using optical fiber is also available.
    Disclaimer
    • Kurashiki Royal Art Hotel's Internet connection service is intended to be provided free of charge.
    • Any security or virus infections that may occur while using the Internet are the sole responsibility of the customer.
    • We do not guarantee that all computers and communication devices can be used.
    • We are not liable for any losses incurred when this service is not available due to a malfunction or other reasons.
  • Q.

    Can I receive BS broadcasts?

    A.
    We are sorry, but we cannot receive BS broadcasts.
  • Q.

    Can I switch between heating and cooling for each room?

    A.
    The air conditioning is managed centrally throughout the entire building, and it is not possible to switch between heating and cooling for each room.
    Depending on the outside temperature conditions due to the change of seasons, the hotel will switch the setting. (Please note that the switching process takes time and cannot be done instantly.)
    We apologize for any inconvenience this may cause and appreciate your understanding. * Blankets, heaters, and electric fans are available. Please ask at the front desk.

others

  • Q.

    What are the check-in and check-out times?

    A.
    ■ Check-in 15:00~
    ■ Check-out Until 11:00
    It is as follows.
    As a special benefit to guests who make reservations through the hotel's official website, final check-out will be by 12:00 (noon).
  • Q.

    Is there parking?

    A.

    We have 30 parking spaces available. We charge 1,500 yen per car per night. Parking spaces are scattered around the hotel and we will guide you to the parking spaces in the order of arrival. (Please note that we may guide you to a location a little further away.)
    Please ask the front desk staff for assistance.

    * Parking is available from check-in to check-out. If you would like to use the parking lot before check-in or after check-out, please inquire at the front desk on the day.
    *Priority is given to guests staying at the hotel when using the parking lot.
    *There is a limited number of spaces available, so if the parking lot is full, please use a paid parking lot nearby.
    (Please note that the fee will be borne by the customer.)
  • Q.

    I'd like to send my luggage in advance. Can you hold it for me until the day of my stay?

    A.
    We will keep it for you. It will be brought to your room on the day of your stay.
    Please write the guest's name, check-in date, and phone number and send it to the hotel front desk.
  • Q.

    Please tell me how to get from Okayama Airport to Kurashiki Royal Art Hotel.

    A.
    From Okayama Airport to JR Kurashiki Station North ExitAirport bus(The journey takes about 35 minutes.)
    The hotel is about a 10-minute walk or 3-4 minutes by taxi from Kurashiki Station. See how to get there
  • Q.

    Are there facilities such as a sports gym, swimming pool, or large public bath?

    A.
    There is no such facility at the hotel.
  • Q.

    How far is it to the nearby tourist attractions?

    A.
    ■Kurashiki Bikan Historical Quarterentrance Approximately 3 minutes walk
    ■Ohara Museum of Art Approximately 5 minutes on foot
    ■Mitsui Outlet Park Kurashiki Approximately 12 minutes on foot
    ■Ohashi family residence (Important cultural property) Approximately 1 minute walk
  • Q.

    Can I get medicines?

    A.
    Until now, our facility has kept pharmaceuticals in stock and provided them upon request, but this has now been made clear to us that this is an "illegal act" under Article 24 of the Pharmaceutical Affairs Law.
    We apologize for the inconvenience, but from now on we ask that you prepare your medication before traveling, or purchase it at a hospital or pharmacy.
  • Q.

    Can I send luggage from Okayama Station to the hotel?

    A.
    [Nekonote Station]
    There is a luggage service on the 2nd floor of JR Okayama Station, next to the Shinkansen ticket gate to the east. It is an affordable service that allows you to go directly to sightseeing or business without carrying any luggage. Please make use of this useful service. If you leave your luggage at Nekonote Station by 1:30pm, it will be delivered to your hotel by around 5pm on the same day. Learn more *There is no delivery from the hotel to Okayama Station.
  • Q.

    Can I leave my luggage before check-in or after check-out?

    A.
    Yes, we can keep it for you. Please feel free to contact us.