FAQ

FAQ

About fees and settlement

  • Q.

    What is breakfast served and how much does it cost?

    A.
    A buffet breakfast is available.
    The menu isHerePlease see.
    ■ Venue 1st floor Cafe "Ravenna"
    ■ Business hours 7:00AM-10:00AM (Please arrive by 9:30AM)
    ■Price 2,500 yen per person, 1,320 yen for elementary school students (tax and service charges included)
    *Free for children under elementary school age
    Please note that the breakfast venue may be subject to change.
  • Q.

    How much is the accommodation fee for children?

    A.
    Children under elementary school age can stay for free if they share a bed with their parents. If they use a single bed (or futon) by themselves, they will be charged the same price as an adult regardless of age.
  • Q.

    Can I use cashless payment?

    A.
    We accept various credit cards and the following QR code payments.
    PayPay

About the rooms

  • Q.

    Are there smoking rooms?

    A.
    All guest rooms are non-smoking.
    (Heated tobacco and electronic cigarettes are also not permitted.) If you wish to smoke, please use the smoking area (outdoors) next to the front desk on the 1st floor.
  • Q.

    Are there barrier-free rooms?

    A.
    We apologize for any inconvenience this may cause, but we do not have any barrier-free facilities, including barrier-free guest rooms and public spaces.
  • Q.

    Do you have a crib?

    A.
    Available for 1,100 yen per night.
    As numbers are limited, please let us know when making your reservation.
  • Q.

    What amenities are available?

    A.
    Shampoo, conditioner, body soap, hand and face soap, nightwear (one-piece type), towels, toothbrush, shower cap, razor, hairbrush, cotton swabs, cotton pads, hair ties, green tea, roasted green tea, coffee, milk set. *We have an amenity buffet available in the lobby on the first floor. For standard rooms, please choose some of the amenities from there.
  • Q.

    Are there amenities and rental items for children?

    A.
    We provide children's pajamas (size 120cm), a mouthwash cup, and a children's toothbrush in our amenity buffet. We also have baby cribs available for rent (1,100 yen per night) and waterproof sheets (free of charge). Please let us know when making your reservation.
    We also have toys for children (puzzles, picture books, DVDs). *Due to limited numbers, we may not be able to accommodate your request.
  • Q.

    Is internet access available in the rooms?

    A.
    Wireless LAN (Wi-Fi) is available in all rooms. A LAN line (wired) using optical fiber is also available.
    Disclaimer
    • Kurashiki Royal Art Hotel's Internet connection service is intended to be provided free of charge.
    • Any security or virus infections that may occur while using the Internet are the sole responsibility of the customer.
    • We do not guarantee that all computers and communication devices can be used.
    • We are not liable for any losses incurred when this service is not available due to a malfunction or other reasons.
  • Q.

    Can I receive BS broadcasts?

    A.
    We are sorry, but we cannot receive BS broadcasts.
  • Q.

    Can I switch between heating and cooling for each room?

    A.
    The air conditioning is managed centrally throughout the entire building, and it is not possible to switch between heating and cooling for each room.
    Depending on the outside temperature conditions due to the change of seasons, the hotel will switch the setting. (Please note that the switching process takes time and cannot be done instantly.)
    We apologize for any inconvenience this may cause and appreciate your understanding. * Blankets, heaters, and electric fans are available. Please ask at the front desk.

others

  • Q.

    What are the check-in and check-out times?

    A.
    ■ Check-in 15:00~
    ■ Check-out Until 11:00
    It is as follows.
  • Q.

    Is there parking?

    A.

    We have 30 parking spaces available. The charge is 1500 yen per vehicle per night. The parking lots are scattered and assigned on a first-come, first-served basis. (Please note that you may be directed to a location a little further away.)
    Please ask the front desk staff for assistance.

    *Parking is available from check-in to check-out. For parking before check-in or after check-out, please inquire at the front desk on the day of your stay.
    *Priority is given to guests staying at the hotel when using the parking lot.
    *There is a limited number of spaces available, so if the parking lot is full, please use a paid parking lot nearby.
    (Please note that the fee will be borne by the customer.)
  • Q.

    I'd like to send my luggage in advance. Can you hold it for me until the day of my stay?

    A.
    We will take care of it for you. We will put it in your room on the day of your stay.
    Please write the guest's name, check-in date, and phone number and send it to the hotel front desk.
  • Q.

    Please tell me how to get from Okayama Airport to Kurashiki Royal Art Hotel.

    A.
    From Okayama Airport to JR Kurashiki Station North ExitAirport bus(The journey takes about 35 minutes.)
    The hotel is about a 10-minute walk or 3-4 minutes by taxi from Kurashiki Station. See how to get there
  • Q.

    Are there facilities such as a sports gym, swimming pool, or large public bath?

    A.
    There is no such facility at the hotel.
  • Q.

    How far is it to the nearby tourist attractions?

    A.
    ■Kurashiki Bikan Historical Quarterentrance Approximately 3 minutes walk
    ■Ohara Museum of Art Approximately 5 minutes on foot
    ■Mitsui Outlet Park Kurashiki Approximately 12 minutes on foot
    ■Ohashi family residence (Important cultural property) Approximately 1 minute walk
  • Q.

    Can I get medicines?

    A.
    Until now, our facility has kept medicines on hand and provided them upon request, but it has been clearly stated that this constitutes an "illegal act" under Article 24 of the Pharmaceutical Affairs Law.
    In the future, we kindly ask that you prepare these items in advance before your trip, or purchase them at a hospital or pharmacy.
  • Q.

    Can I send luggage from Okayama Station to the hotel?

    A.
    [Nekonote Station]
    We offer a luggage-related service located on the 2nd floor of JR Okayama Station, next to the Shinkansen ticket gates. This service allows you to travel directly to your sightseeing or business destinations without carrying your luggage, at an affordable price. Please take advantage of this helpful service. If you leave your luggage at the Nekonote Station by 13:30, it will be delivered to your hotel by around 17:00 the same day. Learn more *There is no delivery from the hotel to Okayama Station.
  • Q.

    Can I leave my luggage before check-in or after check-out?

    A.
    Yes, we can keep it for you. Please feel free to contact us.